Heather Bresch Quotes

We want the best prices we can give our customers, with all our products... But it really is about the quality first and the experience.

The public always picks quality.

I can't force the direction that it's going to go without actually taking the time to make sure it's a great, great quality product. Whether that's for apparel, or whatever the case may be.

The most difficult thing is to make sure the standards remain high in each restaurant.

Customers are now driven by trying to optimize value.

My philosophy has always been that I can sell chinos and T-shirts and $5,000 gowns - they just have to be the best of what they are.

The pre-owned market allows us to reach customers who really want an Apple device but can't really reach that point. I think it is great for people, or otherwise, we wouldn't we doing it. If we were not proud of the product, we wouldn't be doing it.

You have to have honesty to the product. You have to meet consumer expectations. You give them value for their money and give them a product that they need. I don't see anything wrong with all these things. And I don't think it's a bad thing to meet consumers' expectations.

It's okay to be misunderstood - as long as you're not misunderstood by your consumers.

If a middle-class family in Shanghai or Guangzhou is looking for a good-quality product, we want them to look at a maple leaf and say, 'OK, it's good quality.'

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

My customers come and go, cycle in and out. They eat others' foods, too. It's cool. They move on, and they come back. My quality, in food and execution, speaks for itself.

I'm hands-on with everything. I approve the designs of everything we do because that's my brand that people are buying. I want it to look good.

Quality will save our company.

The best American manufacturers customize products to meet customer needs, reduce the time required to make them and constantly improve their design.

Everything I promote and sell, I use on a daily or I wouldn't sell it.

I used to think that deadlines should be ignored until the product was ready: that they were a nuisance, a hurdle in front of quality, a forced measure to get something out the door for the good of the schedule, not the customer.

For us, the reason that our quality has been high, and I feel that our pricing has been reasonable, is because we don't wholesale.

Good parts just don't fall off trees. I try to be very careful about what sort of projects I attack. There's an audience out there that expects high standards from me.

You have to connect with your market and your employees. First, understand that what your market says is fact and what you say is opinion. Then, take the time to create a good connection with your employees. Without those two key connections, your business will be stuck in mediocrity forever.

I think what you got to do is to create an environment which people wish to sit in. You have to create a menu which is interesting to people. You have to create food which is delicious and affordable. I think that's what's important.

I always want people to realise that whatever I do is a quality product. And that's what's really important to me.

A world where people do not care about the quality of their experience is not a good world for Apple. A world where people care about those details and want to complain about them is the world where our values shine.

We know what the customer wants, and so we're buying in a totally different way.

Our customers need to be satisfied that there is a price-value relationship that they feel great about.