Terry Pratchett Quotes

I don't want to talk about genies in bottles anymore.

If I had Aladdin's lamp and the usual three wishes, the first would always be, 'Give me the first day of June.

She smiled and said with an ecstatic air: "It shines like a little diamond", "What does?" "This moment. It is round, it hangs in empty space like a little diamond; I am eternal.

Look after the customer and the business will take care of itself

You took a walk on a Sunday afternoon and came to a nice neighborhood, very refined. You saw a small one of these trees through the iron gate leading to someone's yard and you knew that soon that section of Brooklyn would get to be a tenement district. The tree knew. It came there first. Afterwards, poor foreigners seeped in and the quiet old brownstone houses were hacked up into flats, feather beds were pushed out on the window sills to air and the Tree of Heaven flourished. That was the kind of tree it was. It liked poor people.

The Wild Hunt is known in all Celtic countries; it is a huntsman with a pack of hounds who is seen or heard to rush through the country. Those who see him are doomed to die. The writer heard the Wild Hunt quite distinctly one night in Wales several years ago, but has not suffered any ill effects from it as yet.

I was literally calling my customers who were complaining on social media and having a dialog with them, and sending them money.

Your ego may be just a soap bubble. Maybe for a few seconds it will remain, rising higher in the air. Perhaps for a few seconds it may have a rainbow, but it is only for a few seconds. In this infinite and eternal existence your egos go on bursting every moment. It is better not to have any attachment with soap bubbles.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

Successful organizations have one common central focus: Customers.

The salesman thanks the customer for patronizing his shop and asks him to come again. But the socialists say: Be grateful to Hitler, render thanks to Stalin; be nice and submissive, then the great man will be kind to you later too.

O Heaven, it is mysterious, it is awful to consider that we not only carry each a future Ghost within him; but are, in very deed, Ghosts!

His eyes were green chips of flame, and the growl was so thick it blurred the air around him, the sound of a very pissed off skinchanger.

With each divine impulse the mind rends the thin rinds of the visible and finite, and comes out into eternity, and inspires and expires its air. It converses with truths that have always been spoken in the world, and becomes conscious of a closer sympathy with Zeno and Arrian, than with persons in the house.

Three wishes - no substitutes, exchanges or refunds

In the sales profession, the real work begins after the sale is made.

While profit remains the final goal, entrepreneurs spend the better part of each day figuring out how better to serve the needs of their actual and potential customers. They are operationally, if not intentionally, altruistic.

Customer service will become the primary value added function of every business.

I got killed against Morimoto. I brought out white plates with food; I thought that was really nice. He brings out sculptures of ice, Noah's ark made of balsa wood that he carved at his restaurant downstairs, smoking trees ... When I saw that, I looked at my sous chef and I'm like, we're toast.

Aladdin's lamp is mine.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

The arrangement was simply FreedomWorks paid Glenn Beck money and Glenn Beck said nice things about FreedomWorks on the air. I saw that a million dollars went to Beck this past year, that was the annual expenditure. I put it down now as basically as paid advertising for FreedomWorks by Beck.

In heaven, you get right through. In hell, they put you on hold.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.