Judith Martin Quotes
Meanwhile, the empty forms of social behavior survive inappropriately in business situations. We all know that when a business sends its customers 'friendly reminders,' it really means business.
Citations
Martin, Judith. Common Courtesy: In Which Miss Manners Solves the Problem That Baffled Mr. Jefferson. Atheneum, 1985.
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Judith Martin, better known by the pen name Miss Manners, is an American columnist, author, and etiquette authority.