Product Maintenance Quotes

Maintaining a consistent platform also helps improve product support - a significant problem in the software industry.

Once your product is working, switch from not caring about this to caring about this a little bit.

Every thing, even the so-called timesaving device and energy-efficient machine, comes these days with an elaborate set of instructions for its care and feeding. Buying a machine has become more and more like buying a pet. ... We are time-crunched. Not just by the number of things we have to do, but the number of things we have. In the late twentieth century, things have become our new dependents.

For every new feature we add, we take an old one out. A lot of big sites don’t do that, and it’s a problem. Twitter started as a beautifully simple product, but it’s now going the same route as Facebook. The drive to innovate can overencumber and destroy a product.

We can't think in terms of designing products that we throw over the wall to customers, but instead, we need to design products that are upgradable and maintainable and that can be mined for materials and components that can be reused.

It's not accidental that products get worse over time; it's because companies stop paying attention to them. They stop caring as much about maintaining the same quality they did when they were just trying to fight for survival and no one would pay attention unless they had the best technology.

What we sell are not products... that customers are going to put in a closet and forget.

Although most products will soon be too costly to purchase, there will be a thriving market in the sale of books on how to fix them.

Any aluminum product may scratch or chip with use, exposing its natural silver color. That is normal.