Guest Services Quotes

I have a "Do Not Disturb" sign on my hotel door. It's time to go to "Don't Disturb". It's been "Do Not" for too long. We should embrace the contraction.

A hotel, he told me, was a big house where a lot of people lived and ate and slept, but no one knew each other. He said that described most families in the outside world.

Manuel will show you to your rooms - if you're lucky.

Hosting is work. It means you don't get to go up to your room and disappear and take a nap. Like everybody else does after lunch. I'm talking about hosting, not hosting a dinner party, but hosting people staying in your home.

I sometimes feel like I should be in the hotel business.

In some hotels they give you a little sewing kit. You know what I do? I sew the towels together. One time I sewed a button on a lampshade. I like to leave a mark.

Since the very beginning, we wanted to create an experience for our guests: more than just a place to sleep. We wanted to cook breakfast in the morning; we wanted to provide a subway map for our guests. Pick them up from the airport.

I think it's great some hotels provide stationery. Because the first thing I like to do when I get to a hotel room is write a letter. "My dearest Gwendolyn, I arrived by nightfall at the Embassy Suites. It will be a fortnight after my return that this letter shall arrive. Allow me to explain the curious charge at the ledger. It is because I miss thee so much, darling, I accidentally ordered Sorrority Sisters 7."

A hotel is a hotel all the world over, a place essentially vulgar, commonplace, venal, the travesty of a human home.

I like staying in hotels. I like their tiny soap. I like to pretend it's regular-sized and my muscles are huge.

I've been working in boutique hotels my whole life.