Mark Goulston Quotes


Yes, CEOs are under pressure from all sides, and executives have all sorts of people pushing and pulling at them. But too often, they begin to view and treat their teams, and especially their assistants, as appliances. And a good assistant knows that the last thing their boss wants to hear from them is a personal complaint about anything.


Citations

Goulston, Mark. Just Listen: Discover the Secret to Getting Through to Absolutely Anyone. AMACOM, 2009.

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Mark Goulston
Mark Goulston
  • Born: February 21, 1948
  • Nationality: American
  • Profession: Psychiatrist, Author, Consultant

Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.