Jon Taffer Quotes
When you're on-stage, you're expected to perform in the bar business. You shake hands. You smile. You're all positive energy: you add to your environment. When you walk in the door to the back of the house, that's like a stage door. You're off-stage now.
Topics
Customer Service
The House
Interpersonal Skills
Stage Presence
Smile, Smiles, Smiling, Grin, Grinning
Backstage
Positive Energy
Work Environment
Backstage Area
Energy Management
Entertaining Guests
Hospitality Industry
Making Connections
Performance Etiquette
Private Space
Professional Image
Public Persona
Role Transition
Performance Expectation
Citations
Taffer, Jon. Raise the Bar: An Action-Based Method for Maximum Customer Reactions. Portfolio/Penguin, 2013.
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Jonathan Peter Taffer is an American entrepreneur and television personality. He is best known as host of the reality series Bar Rescue on the Paramount Network. He is also credited largely with creating the concept for NFL Sunday Ticket.