Alain de Botton Quotes

Although a great restaurant experience must include great food, a bad restaurant experience can be achieved through bad service alone. Ideally, service is invisible. You notice it only when something goes wrong.

Have you ever noticed that it’s only the public sector that complains about too many customers.

I've found over the years that for some reason, people either are big fans and have to use me, or they don't quite understand what I'm doing.

I think my service is better than my food... I focus so much on the service.

Verizon's vision is to provide customers with a premium digital experience based on a global multiscreen network platform.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Ultimately, we're in the service business. We will always have an important human element.

A company that is big is never really bad but also not really good.

The 1970s crystallized the service mantra as we now know it.

The public is interested in the service it receives, not the mechanism that delivers it.

Any time a bar or chef cares more about their own ego than the tastes and comforts of their customers, they should just open a monument to themselves and not a business.

I'm really happy that YouTube is as complete and successful as it is, to the point where, when things do go wrong, they'll hear about it from every direction.

If we can enhance the experience, more people will spend more of their leisure time with us.

As the Internet has sped up the consumer experience, customer expectations are higher.

The people in China love their snooker. We get a fantastic reception when we go over there.

We need the fans.

There's definitely a crowd when I come off a pick.

If you give people something they want, they'll come and see it.

If the people buying the pizza are happy, they'll probably buy the pizza again.

Uber is a better company with better math, better predictive supply, better brand, lower pickup times, higher quality of service. They'll absolutely win.

I love the Boosh, but there were so many people around us that it became a cash cow. Everyone's going, 'Do this. Do that. This is the answer'.

We don't want to upset our fans, because that's not what we are here to do.

I've personally unsubscribed from Netflix twice because I've been frustrated with changes in their catalog.

Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.

Even though half of my stint in 'Balika Vadhu' was positive, people majorly remembered me for the negative part I played initially.