Ana Patricia Botin Quotes

If we want to be the banker to every Indian as we want to be, then we will have to use technology.

At Capital One 360, a customer forfeits the in-person experience to save money. If the app or website is down, a customer must send a deposit by mail.

When I need to go to my bank, I'll do television.

As with so many sectors of the economy, technology is transforming the retail banking sector.

The average person may, at a high level, think of us as a digital currency bank, but we're not a bank.

Only institutions that go about the old-fashioned business of taking in deposits from customer A and lending them out to customer B should be called banks. The rest should call themselves what they are. 'Parlors' would be appropriate, or 'dens' - words more suitable to venerable betting pursuits.

Retail banking in Africa is very weak. You can't go to a village and get money from an ATM or visit a branch of the bank. So people have to use the Internet.

Merrill Lynch is this hugely prestigious brand.

The Amex has a long, often troubled, sometimes glorious history.

I saw a bank that said '24 Hour Banking', but I don't have that much time.

I do not dislike your bank any more than all banks.

A Bank in Human Form.

When we in our sector talk of the adoption of Indian consumers to new products and innovative ways of doing banking, they always exceed our expectations.

I think India's growth itself will give opportunities for Indian banks to become substantially bigger.

India has a very young population which is comfortable doing business on a screen than do it one on one with a banking executive. They want quick fulfilment of desires, and may not have the time to go to a bank to get things done. Many of them are comfortable working from home.

I believe Indian banks have a strong funding profile with largely deposit-funded balance sheets, a large physical presence to cater to the needs of customers, and ability to provide comprehensive solutions to customers.

India did not innovate with the ATMs. But when we brought ATMs into India and made the machines talk in 15 regional languages to the people in rural India, we got millions of transactions on the ATM.

Normally, we define banks as being either retail or corporate, but ICICI transformed itself from a corporate bank into a retail bank and, now, a universal bank.

The whole thing of moving the currency through currency sorting and detection machines and so on that was the whole process actually encouraging electronic transactions.

What needs to be done is that the digital initiatives that we had started, that those get the same kind of focus, and that we now disincentivize the use of cash. If you're going to slide back into the ways that we had before this demonetization impact, then you really won't get the benefits.

I am happy to be running a public sector bank. In times of stress, most people will always have an account with us, so, to the extent that it gives stability and faith for the people and because banking is a business of trust, it is a major advantage we have.

Even if it does not become cashless economy, it will become a less cash economy, and I think that itself is going to be a good and big achievement, and I think we are, as a country, gone through many of large changes, and ICICI has been a leader in many of them.

Traditional consumer banking will come under extreme pressure as its central deposit-taking and lending functions are challenged by online savings vehicles, crowdfunding, and loan syndicating by such nontraditional competitors as insurance companies, pension and hedge funds.

It was always the intention that Shriram would have started a bank at some point.

The first ATM in Hong Kong was actually at the foot of the bank. I remember my father using it. And I find it absolutely terrifying that - something about the way the machine just kind of coughed up money with no difficulty.