Emily Berrington Quotes

Why go to a machine when you could go to a human being?

When it comes to the Internet, people like dealing with people.

There's definitely a role for online booksellers, but they can't host events, bring people together, and form a personal relationship in the way a bricks-and-mortar store and its staff can.

I get up in the morning, do my e-mail, I check my e-mails all day. I'll go online and I'll buy my books at Amazon.com, but I don't want to buy all of them because I want to go to Duttons and I want to buy books from another human being.

One of the things it was obvious you could do with an online store is have a much more complete selection.

A representative is free delivery; she's a personal beauty consultant. Some people want that high touch.

You have a physical human reaction to something that another human being made. When you remove the human from it, and you chop it up, make it all perfect, you have a different reaction. Something is not there. You can feel it when it's there.

I love Amazon.

I think Amazon has been great for readers.

Ironically, I think some of the inspiration around Stitch Fix is really what was great about stores in the heyday of stores.

I use Amazon for books. I use Amazon for loads of other things. I regard Amazon as a source, as I think a lot of other people do.

The problem with online shopping is that you cannot feel the fabric.

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.

Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things.

It's the human approach to customers that I want to bring back.

I've always enjoyed shopping and loved fashion, but my interest as an entrepreneur was definitely more about the opportunities I saw to change the future of retail. My sister was a buyer in New York, and she knew my body and my style, and she could find me things I loved. I thought, 'What if everybody had access to this kind of experience?'

Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.

Memorable customer service can only take place in a human-to-human situation.

You handle animals. You deal with people.

I don't know who's running IMDB. It could be computers. I'd like to talk to someone from IMDB.

Obama said they've had some glitches with the Affordable Care website. I'll tell you something. If you order a pair of pants online and they send you the wrong color, that's a glitch. This is like a Carnival cruise, for God's sake!

If anybody ever called our number, it would be picked up in less than 2 rings with a friendly voice answering, CD Baby. From 7 am to 10 pm, there was always somebody to pick up a call in 2 rings. No voice mail system; no routing to different departments. We treated our customers like our best friends. You don't route your best friend's call to an automated system!

Sir, this lane is for ten items or less. I’m counting thirteen items in your cart, including that hemorrhoid cream. And while hemorrhoids might give you a reason to be nasty, they don’t give you a reason to be in this lane.

Physician Albert Scheweitzer said. " We are all so much together, but we are all dying of loneliness." Professor Leo Buscaglia notes, "There seems to be accumulating evidence that there is actually an inborn need for this togetherness, this human interaction, this love. It seems that without these close ties with other human beings, a new born infant, for example, can regress developmentally, lose consciousness, fall into idiocy and die.

The best way to send information is to wrap it up in a person.