Sherrilyn Kenyon Quotes

It's very important for me to try to get to the people. I'm not shy. It's nice to give the fans a little extra, to let them inside.

If they can go out and buy my albums, I can at least make the sacrifice to holler at the few people who call. A lot of times I'm busy so they'll get my voice mail. And if I can speak to them and I have time, I always text back. Because I think that's very important.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

It's so boring to just hire a fancy caterer and have them do everything.

I enjoy the Web site a lot and I like being able to talk to my readers. I've always had a very close relationship with them.

If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.

It was so much easier to connect with my fans when I was smaller. I could answer every message, and I enjoyed doing that.

I tell the person I won't take a picture or sign the autograph, but I will shake their hand. That kind of personal touch is all they're really seeking.

You don't have to do the picture, you have to do the autograph, but it's important to take that moment to make a human connection.

To come out and meet kids who have my books in their hands is kind of amazing.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

I mean, the media and bloggers may say otherwise, but in reality I have a lot of fans because I'm the only celebrity that actually takes time out to call them and talk to them. I don't think a lot of celebrities do that.

This was all the inspiration it took: We put 100 percent of ourselves in the lines. We personally take care of everything, from fulfillment to answering the mail.

I like walking into a smaller hotel where the desk clerk recognizes me.

My own experience with being interviewed is mixed. I suppose they're a part of my job, and as I would like readers to connect with my books, I do them. I've also made many lifelong friends whom I first encountered as interviewers - as a writer, they're a terrific way to meet and add smart new people to one's life.

Best-selling writers should go to bookstores to say thanks to the booksellers, to meet fans, sign autographs, sign books, talk, whatever.

If I could pick one reason why I want to be a writer, it would be connection. In all kinds of ways, I like to be individual and distinct; but when I write, I want to be writing about things that connect me to the people for whom I write.

I treat people and I deal with my fighters and I deal with the fans like a real person. I don't come out and read canned statements written by our lawyers.

If you're in my shoes, and your goal is to leave people with the biggest possible smile on their face, then doing the meet-and-greet afterwards makes sense.

The most wonderful thing about having a small business is that every person we dress gets a really intimate process.

It's the human approach to customers that I want to bring back.

During the early stages of Zoom, I personally emailed every customer who canceled our service.

When I check in at the Encore, they're like, 'Welcome back, sir.' I'm back home, it's like my second home.

American bankers believe in the personal touch; the teller conveys a sense that he happens to be there accidentally and he is overjoyed at the lucky chance of the encounter.

I use social media not to ask new people to like my stuff. I use social media to connect with that one reader who likes my stuff.