Herb Kelleher Quotes

On both of my flights, everything went very well.

What's important is that a customer should get off the airplane feeling, 'I didn't just get from A to B. I had one of the most pleasant experiences I ever had, and I'll be back for that reason.'

Jet Blue is my preferred airline. I love the cleanliness, technology, and the staff is always wonderful.

Wherever I can get a fast track, I'll try to because I can't stand the airport experience. If you can afford priority boarding, then do it. Nobody wants an unpleasant experience before it starts.

And it's tough traveling. You know, the hotels and the airports and all that. That part, eating and getting around to the hotel room and then going on.

I don't like to stop. I'm a big person who looks at where the hubs are because I hate changing planes.

I'm on JetBlue and United. So I spend a lot of time on airplanes with other people and in terminals or just traveling around and going to restaurants or whatever. The interaction I get on a daily basis is always positive. I've never had a negative interaction.

The worst way of flying, I think, is standby. It never works. That's why they call it standby. You end up standing there going, 'Bye!'

I consider myself a frequent flyer, flying roughly 200 times a year on mostly mainstream airlines.

Historically, Heathrow has been something of a joke, outweighed by its excellent connections. We have to aspire to having an airport at Heathrow with two runways which is a world-class airport. It's a big challenge.

You define a good flight by negatives: you didn't get hijacked, you didn't crash, you didn't throw up, you weren't late, you weren't nauseated by the food. So you are grateful.

Airports drive me mad. I don't mind the flying; it's all the hassle before you get on the plane and afterwards, including walking five miles through corridors to the point where you queue for ages to check passports and hope your luggage has arrived safely.

At United, I will dedicate myself to making our airline flyer-friendly.

In the late 1990s, I was a guest on a private plane. By the time my partners and I got off the flight, we knew we had to figure out how to fly privately more often.

The planes are crowded and noisy and late, and everybody hates everybody. If armed terrorists had tried to hijack any of the flights I've been on lately, we passengers would have swiftly beaten them to death with those hard rolls you get with your in-flight meals.

Law of Airlines: The shorter the time between flights, the greater the distance between gates.

If I were not a public figure, I wouldn't fly with Thai.

I am starting to hate airports and the whole business of getting onto the plane. It all takes so long I want to scream.

Sometimes I write captions on the in-flight magazines and then replace them in the seat pocket.

I don't like waiting in airports for my bags. Even worse, I don't like waiting in airports when my bags are lost.

Why are you calling it a failure rate at this airport. Why not say success rate?

I just can't stand being in airports anymore. I just can't stand it.

If you are someone's guest on a corporate jet, the most important thing to remember is not just to be on time, but to be early. If you hold up the departure of the jet by as much as 10 minutes, you may cause the plane to wait in line for another hour or two before obtaining new clearance.

The problem with airports is that we go there when we need to catch a plane - and because it's so difficult to find the way to the gate, we tend not to look around at our surroundings.

Malaysia Airlines is a robust airline - it's been around for many years. It has an excellent reputation, both for service and for safety.