Jeffrey Gitomer Quotes
I consider myself a frequent flyer, flying roughly 200 times a year on mostly mainstream airlines.
Citations
Gitomer, Jeffrey. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back and Tell Everyone They Know. Austin: Bard Press, 1998, p. 115.
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Jeffrey Gitomer is an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development. He lives with his wife Jennifer Gluckow in Charlotte, North Carolina.