Sanjay Kumar Quotes

I firmly believe that everyone should have to work in the food service industry at least once in their lives.

'Dignity of Labour' is a subject to be learnt from Australia!

New York waiters, probably the surliest in the Western world . . . are better images of their city than that journalistic favorite the taxi driver.

Waiters and waitresses are becoming nicer and much more caring. I used to pay my check, they would say "Thank you." That's now escalated into "You care care of yourself, now." The other day I paid my check and the waiter said, "Don't put off that mammogram."

I was dating a guy once who spoke rudely to a taxi driver. I got out of the cab and walked home. Treat people with respect. I've waited tables, and that's why I just exceedingly overtip. It's exhausting work.

My parents were workers. My mom, especially in my high school years, was a stock clerk at Kmart... My dad was a bartender that worked banquets.

The consumers are asking for, they lose their office. Their task is service to the consumer. Profit and loss are the instruments by means of which the consumers keep a tight rein on all business activities.

The way you treat your employees is the way they will treat your customers

If you think customers are impatient in New York, wait to you see how impatient they are here in L.A.

If you do not smile, you are judged lacking in a 'pleasing personality' - and you need to have a pleasing personality if you want to sell your services, whether as a waitress, a salesman, or a physician.

No matter what your profession – doctor, lawyer, architect, accountant – if you are an American, you better be good at the touchy-feely service stuff, because anything that can be digitized can be outsourced to either the smartest or the cheapest producer.

Dignity of labour has to be our national duty; it has to be a part of our nature.

I'm not in the service business.

There's not a sense that the person who is waiting on the table is somehow a lesser person that the person who is eating in the restaurant.

Every-time we use a product or service, someone is serving us.

I worked at McDonald's. I cooked. It was one of the toughest jobs I've ever had. These people earn every single penny they get. In fact, they earn way more than they get.

Have you thanked a front-line employee for carrying around a great attitude ... today?

I walked by a dry cleaner at 3 am, and there was a sign: "Sorry, we're closed" You don't have to be sorry, it's 3 am, and you're a dry cleaner! It would be ridiculous for me to expect you to be open! I'm not gonna walk in at 10 am and say "I walked by here at 3 and you were closed - somebody owes me an apology!"

Zappos is a customer service company that just happens to sell shoes.

We are not in the coffee business serving people, we are in the people business serving coffee.

You're serving. You're not a servant. Serving is a supreme art. God is the first servant. God serves men but he's not a servant to men. - Eliseo Orefice

Bad roads and indifferent inns, ... the continual converse one is obliged to have with the vilest part of mankind - innkeepers, post-masters, and custom house officers.

Being a waitress can be a very brutal job sometimes, and I remember during the training, the person said to me, "The redder the lips, the better the tips," and that was like the only advice she gave me.

...the waiter has to come from a place of concentration, subjugation, and complete, limitless service. Nothing is too much trouble. The customer is always right, even when he is wrong. There is no limit to what you will do to serve while that person is in your bar and in your care.

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.