Website Usability Quotes

We've tried to simplify the site because some people found it too difficult to use and were intimidated by it.

When you go to a site, you usually run into usability problems pretty quickly. They're not hidden. They're not complicated. They're not baffling. They were in the design or crept into the design.

I'm not against paying at all. What I'm against is the complexity of paying. And you very often go to a website and you try to click on something and sometimes it will even say it's free, but you have to fill out this form.

The most common user action on a Web site is to flee.

Good information architecture enables people to find and do what they came for. Great information architecture takes find out of the equation: the site behaves as the visitor expects. Poor or missing information architecture neuters content, design, and programming and devalues the site for its owners as well as the audience it was created to serve. It’s like a film with no director. The actors may be good, the sets may be lovely, but audiences will leave soon after the opening credits.

Because the competitive landscape of the web is such that the site which looks and works best gets the most traffic, developers and designers put a premium on the presentation of that content and let structural markup take a back seat.

Print is definitely more nutritious. When I leave a website, I'm hungry again an hour later - especially the Chinese websites.

I did an early version of my site where it was virtually impossible to get through it, just as a statement about the web. But after a few laughs and some angry e-mails, I realized it wasn't doing me much good. I think the web has become more about the final product, not what it takes to get to it.

Start by putting yourself in your users' shoes. Why are they coming to your site? If you look at most Web sites, you'd presume that the answer is "User is extremely bored and wishes to stare at a blank screen for several minutes while a flashing icon loads, then stare at the flashing icon for a few more minutes."

Consumer confusion is the result of many individual problems when it comes to website design and development services, but in a nutshell, it boils down to the rapid growth of the Web and the lack of competitive measure available.

On the Internet, speed matters. According to research by Microsoft, Google, and others, if a website is even 250 milliseconds slower than a rival, people will visit it less often.