Taxpayer Assistance Quotes

It's going to require numerous IRA agents.

Does the Internal Revenue Service work for you or do you work for them?

I voted in support of H.R. 5445, the 21st Century IRS Act, which requires the IRS to place more taxpayer services online.

When all is lost, ask the I.R.S. - they'll find something.

The IRS should and must focus on the most important and most egregious and the most in need.

We're not looking for love as tax collectors. We recognize that taxpayers may not be altogether pleased with the bottom line of what we do. But, if they can say to themselves, "I was treated courteously, I was treated promptly and I was treated professionally," then that is part of a customer service that we think is ... appropriate.

We need to simplify our tax code. We need to make sure that it’s not too cumbersome for people to be able to comply with. And that they don’t end up spending more money trying to file their taxes than they do actually paying in.

The IRS spends God knows how much of your tax money on these toll-free information hotlines staffed by IRS employees, whose idea of a dynamite tax tip is that you should print neatly.

President Clinton says he looks forward to the day a citizen can call the IRS and get the right answer to a question. I look forward to the day I can call the IRS and get a voice that says, 'Sorry, that number has been disconnected.'

Each year, we learn that customer service diminishes. You may argue it's because the IRS budget has been cut, but I'm going to argue that it's because the IRS chooses to spend its funds in other areas like the Affordable Care Act, bonuses, and conferences.

You might not think of something like TurboTax as a civic venture, but that product took a confusing interface to a government process and made it simpler and easier to use for citizens.

Another agency - the IRS - did not do as well under Republicans who control Congress. The IRS is largely flatlined in their spending, but they did get about 300 million more funding. But I can only be used to help people pay their taxes and answer questions. It can't be used for any other purpose.

Good intentions often get muddled with very complex execution. The last time the government tried to make taxes easier, it created a 1040 EZ form with a 52-page help booklet.