You start losing a client the moment you get it.
Use your CRM to retain customers.
Our assimilation efforts are based on building long-term relationships and value with our customers, and the success of these efforts is measured partly by our ability to stimulate customers to make a second purchase within 90 days.
You never want to be in a place where an employee has vested 3 out of the 4 years of stock and they start thinking about leaving.
I pay people very, very well - probably more than I have to. But that costs me less money in the long run because I'm not having to constantly train somebody. I pay them enough that they don't go seeking a higher scale at the next restaurant.
We can't afford to let high performing talent just walk away from our companies without providing an opportunity to work through family needs.
By maintaining an active feedback system at every stage of a startup, founders can reduce their burn rate, increase their virality coefficient, and retain key hires.
I think you think that phone sex is about getting the caller off, but it's about keeping the caller on. It's about leading with your personality and making sure that they're still listening to you and that they're still interested in you because you cannot make money when they hang up.
To Retain those who are present, be loyal to those who are absent.
I've run into a lot of companies that invent positions for great people just so they don't get away. But hiring people when you don't have real work for them is insulting to them and hurtful to you.
Customers get vested in certain paradigms of computing, and those large vendors will try to keep those customers in those paradigms of computing for as long as possible. That's where you basically get the term cash cow.
I became very attentive to customers because I was desperate not to have people leave and never come back.
Last thing you want to do with a good movie is hold the audience hostage. As an entertainer myself, I just know it's better when you leave 'em wanting more than to stick around too long.
