High-End Service Quotes

Limos, from the beginning of time, they know who they're picking up, they usually have a credit card on file, they know where the pickup location is, and so there's essentially a prearrangement of sorts, and, of course, the limo customer knows the driver, knows the company, knows the rates. All we've done is make it more accessible.

Every time I fly first class, I'm like, 'Damn dude, this is sick!'

I get to play a lot of butler-chauffeurs.

Tailor Made will help Ferrari's clients tailor their cars in a very personal, specific way. It's a bespoke service, like visiting Huntsman or Anderson & Sheppard or whoever your favourite Savile Row tailor is.

Uber is efficiency with elegance on top. That's why I buy an iPhone instead of an average cell phone, why I go to a nice restaurant and pay a little bit more. It's for the experience.

We’re in the business of luxury and there’s nothing more luxurious than being good to people, being respectful of them.

Things like, when a total stranger says, 'I want you to record something for my forthcoming wedding,' that can be a bit tiresome. But it's a high-class problem. It doesn't hurt my feelings.

'Fine casual' means taking the cultural priorities that fine dining, at its best, believes in.

This is what you need to do in a luxury business: look for people who will like being there every day.

I have stayed in lots of great hotels around the world, and the Plaza Athenee is definitely one of my favourites.

A check girl in peach-bloom Chinese pajamas came over to take my hat and disapprove of my clothes. She had eyes like strange sins.

I started to work at the Colony in March 1958. I remember my first day because the telephone started to ring, and it was Sinatra, three for lunch, his usual table; Onassis, two for lunch, usual table; the Duke and Duchess of Windsor, Leland Hayward, Truman Capote, all wanting their usual tables.

Go first class all the way and the universe will respond by giving you the best.