Guest Experience Quotes

I've been on 'Oprah' a dozen times, and cried once.

Disneyland is like a piece of clay: If there is something I don't like, I'm not stuck with it. I can reshape and revamp.

I would love to hang out with Whoopi Goldberg. I was on 'The View' once, and I didn't know how to make an in there, to be like, 'What are you doing later?' But I really love Whoopi Goldberg.

In popular houses where visitors like to go again and again, there is always a happy combination of some attention on the part of the hostess and the perfect freedom of the guests to occupy their time as they choose.

I look at each one of my restaurants, and I want my personality to come out. Some are serious, some are intense when it comes to food and wines, some are meat masters supreme. I enjoy all my guests.

I understand entertaining. You want people to walk out saying, 'I spent a night with interesting people.'

Our definition of VIP is not as big as in Macau. But for us, they are VIPs even if they don't spend a lot because we are very hospitable here.

Hospitality is about trying to support multiple functions in one space.

I was on the Oprah Winfrey Show once. It was a really slow news day for Oprah, and there were several of us on 'cause none of us was sufficiently interesting by his or herself.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

We love to entertain kings and queens, but at Disneyland, everyone is a V.I.P.

At the beginning of the Larry Sanders show, you know, we were grateful to get guests. At the end, it was as if we actually were The Tonight Show. People would come on, and it had the same sort of imprimatur as if we were on the air. I've been on a lot of talk shows during that time and since then, and people would come up in the dressing room or in the corridors and say, "You guys got it exactly right." Or they would say, "We have Larry Sanders moments every day."

A guest is really good or bad because of the host or hostess who makes being a guest an easy or a difficult task.

Giving our guests faster and better access to the fun is at the heart of our investment in technology.

A minibar is a machine that makes everything expensive. When I take something out of the minibar, I always fathom that I'll go and replace it before they check it off, but they make that stuff impossible to replace. I go to the store and ask, 'Do you have coke in a glass harmonica ...Do you have individually wrapped cashews'

As my guests leave even my most simple parties, I consistently hear the same thing: 'That was the best time I ever had,' and it's always me saying it. But I do know in my heart they all feel the same way, probably.

I want to make sure everyone's having a good time because when I ask you to come to my movie, I'm throwing a party for you. I want you to enjoy it.

Boy what a hotel that was, why they stole my towel.

I was on the Johnny Carson show, I believe 114 or 104 times. And aside from those times on the air, I never spoke to him. I never met him.

I really have to give the Navy all the credit it deserves. They were so flexible and accommodating, given that everybody on board had better things to worry about than this person coming on board who's just going to be in the way, really.

It's fun for me to go on other folks' talk shows. When you've endured the ups and downs and tensions and pitfalls of hosting, being a guest is a piece of angel food.

I've had parties where I found photos of whoever is coming, put them in a cute little woven frame and used that as their place card at dinner. Then they get to take it home afterwards. It's the little things that make people feel special and like they were a part of the thought process that went into assembling a dinner.

I always want my guests to be happy and impressed.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

For a host, above all, must be kind to his guests.