Experience Design Quotes

The real problem is arranging that experience in a way that tells a story, which is just incredible enough to be interesting, but credible enough to be believed.

I think my gift lies in being a startup entrepreneur and creating environments and experiences.

I enjoy the creative side of the business side of being a restaurateur. That's my thing. The thing I'm constantly thinking about is, how do you create new, interesting situations that keep people coming back?

When a company identifies how to integrate the processes needed to give the consumer a sense of job completion, it can blow away the competition. A product is easy to copy, but experiences are very hard to replicate.

At HSN, the experience we create are a significant point of differentiation.

When designing - whether it's a living room, event space, or tablescape - I always want guests to feel as though they are part of the experience.

You can make people feel valued or cared for by design alone. It's not purely about money. It's about how we choose to value human experience.

The other thing I felt was that the philosophical concept behind the experiences also looked like it had been designed by technicians and not by entertainers. I felt I needed to grab hold of it and try and push the envelope as much as I possibly could right now.

Mobile forced us to rethink the user experience and do something people would be able to carry out on in a couple of seconds on the mobile phone. By stripping out all the work the user used to do and putting that on the company, we were able to create a much better user experience.

If you understand cause and effect, it brings about a set of insights that leads you to a very different place. The knowledge will persuade you that the market isn't organized by customer category or by product category. If you understand the job that consumers need to complete, you can articulate all of the experiences in that job.