I should have never allowed myself to be as familiar with my staff as I was.
I think it is possible to be friends with employees, but there has to be a respect level where you're not taken advantage of, either.
It's always better if you have one manager for a long period because then you can build the team.
Your most precious possession is not your financial assets. Your most precious possession is the people you have working there, and what they carry around in their heads, and their ability to work together.
The employer generally gets the employees he deserves.
The employee relationships are important, investment in our people is important, and the ability to do work at multiple sites is important.
LVMH is not just about numbers. It's about people.
Managers tend to blame their turnover problems on everything under the sun, while ignoring the crux of the matter: people don't leave jobs; they leave managers.
What you can't buy is the loyalty that comes through our dedicated crewmembers.
At the end of the day, especially in retail, you've got humans serving humans. And really, the more engaged and happier the associates are, the happier our guests are. It's not complicated.
If you run a global business, it's so important that you understand what happens in each place, and you can't do that remotely. I don't want to go anywhere and leave and not have seen the people who work for us. That doesn't feel good.
Most of the people that work for me are my friends, and I'd like to keep it that way.
Many of the people that you lay off will have closer relationships with the people who stay than you do, so treat them with an appropriate level of respect.
I tend to be a lot more honest and transparent with employees than most bosses are. But I've had people tell me - even those who love working with me - that I'm terrifying, which is hard for me to imagine.
Without pay, no human being will work up to their ability if he or she is not cared for and respected.
Workplace romances - or even the illusion of a workplace romance - can carry many ramifications and consequences.
Regardless of what all the research says about don't talk about politics at work, people are talking about what they see on the news.
