Christopher Voss Quotes
The sweetest two words in any negotiation are actually, 'That's right.' Before you convince them to see what you're trying to accomplish, you have to say the things to them that will get them to say, 'That's right.'
Voss, Chris. Chris Voss Teaches the Art of Negotiation. MasterClass, 2019.
Often diplomats and negotiators, coming from different cultures and different counties, and having different points of view and previous experiences, don't even have the same view of that they are there for, what is the object of their negotiations, what the problem or problems are. Sullivan observes that this often takes more time than the actual negotiations.
Christopher "Chris" Voss is an American businessman, author, and academic. Voss is a former FBI hostage negotiator, the CEO of The Black Swan Group Ltd and co-author of the book Never Split the Difference. He is an adjunct Professor at Georgetown University's McDonough School of Business and a lecturer at the Marshall School of Business at University of Southern California.