Herb Kelleher Quotes

Daily life is better when it involves interactions with real people who have a personal investment in their labour, like shopkeepers, than it is with someone 'just doing my job' or the infernal self-checkout machine.

It's the human approach to customers that I want to bring back.

Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.

Memorable customer service can only take place in a human-to-human situation.

When people arrive at El Bulli, everybody goes through the kitchen. It's a way of making them feel at home. When they leave, the only thing I ask is whether they've been happy. Everything in between, I don't particularly care.

I'm a real person that cares about his art and cares about what he's doing. I have a heart and a soul and I want to touch people and give.

The mark of all good art is not that the thing done is done exactly or finely, for machinery may do as much, but that it is worked out with the head and the workman's heart.

Kind messages, that pass from land to land; Kind letters, that betray the heart's deep history, In which we feel the pressure of a hand,-- One touch of fire,--and all the rest is mystery!

Hands are the heart's landscape.

Where intuition finds, love follows, and memory and all the soul as well.

When you present people with things from the heart and from the soul, they make better choices: They make better choices about their bodies, they make better choices about their partners, they make better choices about the environment.

The artists we love, they put their fingerprint on your imagination, and on your heart and your soul.

True beauty springs from the heart and dwells in the eyes.

To be sure, theory is useful. But without warmth of heart and without love it bruises the very ones it claims to save.

People do business with people who make them feel special.

I'm layering away: sauce, noodles, I belong to you, cheese, sauce, my heart is yours, noodles, cheese, I hear your soul in your music, cheese, cheese, CHEESE.

A loving relationship is a wanting to celebrate, communicate, and know another's heart and soul.

All you have to do is open your heart, just like you opened your legs.

I have loved and been in love. There's a big difference.

God does not look at riches, titles, education, or beauty. There is only one thing that God does look at, and that is the soul.

Sensual pleasure passes and vanishes, but the friendship between us, the mutual confidence, the delight of the heart, the enchantment of the soul, these things do not perish and can never be destroyed.

I think a handwritten letter - a lot of guys don't realize what that means. It's those little romantic touches that tell a lady, "I like a lot of people, but you have a special place in my heart."

It is thyself, mine own self's better part; Mine eye's clear eye, my dear heart's dearer heart; My food, my fortune, and my sweet hope's aim, My sole earth's heaven, and my heaven's claim.

I talk to you as I talk to my own soul," he said, turning me to face him. He reached up and cupped my cheek, fingers light on my temple. "And Sassenach," he whispered, "Your face is my heart.

The eyes are the landing strip to the heart.