Julian Baggini Quotes

Memorable customer service can only take place in a human-to-human situation.

Why go to a machine when you could go to a human being?

It's the human approach to customers that I want to bring back.

I am definitely a person who firmly believes in the human touch and in the importance of people.

Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.

My point of view when I make a book or I make a movie is to see the humanistic point of view. The point of view of the daily life of normal people.

I think sometimes people can get lost in the bigger special effects, science fiction, robot stuff, and those are cool and fun to watch, too, but I think it's so important to sometimes step back and watch something that's about life and human interaction.

Sometimes you need these warm, human moments - something that feels close - to help things along.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

I would say I'm humanly engaged.

All my life, I will continue obstinately to write about love, solitude and passion among the kind of people I know. The rest don't interest me.

It is the element I miss in electronic music - no performance, no loving immersion. Maybe that is why I was never particularly drawn to electronic music.

Even when I work with computers, with high technology, I always try to put in the touch of the hand.

My influences come from real life. I'm not interested in cinema for cinema's sake. I'm interested in life - what one does and how one interacts.

Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.

What about passion, dedication, loyalty? Can a robot provide those? No! On the other hand, it's easier to retire a robot when its day is done.

I am very grateful to the electronic world for making my life easier, but there is something about holding a book - the smell and the world of association. Even when e-books are perfected, as they surely will be, it will be like being in bed with a very well-made robot rather than a warm, soft, human being whom you love.

One's friends are that part of the human race with which one can be human.

You have a physical human reaction to something that another human being made. When you remove the human from it, and you chop it up, make it all perfect, you have a different reaction. Something is not there. You can feel it when it's there.

There is enormous value in face to face interaction.

I don't care how advanced technology gets. I don't think that there's anything that can replace looking someone in the eyes, touching their hand, you know?

I'm really into the human interest thing. I really like regular people.

Ultimately, we're in the service business. We will always have an important human element.

You know what matters? Touching people. Being a real person. Because when you're in front of real people, they gon' give you a real reaction.

I think with most things online, if you treat your audience like friends instead of like Impressions and Clickthrough Percentages and Returns On Investment, then you're off to a great start.