Philip Stanhope, 4th Earl of Chesterfield Quotes

You don’t address their brains. You address their hearts.

I spent over 90 percent of my time talking to people who didn’t have to listen to me.

In order to move others, I must be moved.

My first sales assessment, they tell you your strong points, and they told me I was the emotional salesman, the one who could really connect with people by making them feel comfortable. Once someone told me that, I couldn't get past how manipulative it made me feel.

When the heart is won, the understanding is easily convinced.

A drop of honey catches more flies than a gallon of gall. So with men. If you would win a man to your cause, first convince him that you are his sincere friend. Therein is a drop of honey which catches his heart, which, say what he will, is the highroad to his reason.

Make your mind learn its way around the heart.

The heart has such an influence over the understanding, that it is worth while to engage it in our interest.

The people only understand what they can feel; the only orators that can affect them are those who move them.

To listen well is as powerful a means of communication and influence as to talk well.

Reagan's emotional intelligence, his ability to suss out people's longings and to channel them for political purposes, was better than just about any human being that ever lived.

Whatever you think about his intelligence, what's unquestionable is that Reagan had extraordinary emotional intelligence. He could sense the temperature of a room, and tell them a story and make them feel good. And that's more fun, right? It's more fun to feel good than feel bad. That's part of our human state.

If you can open people's hearts first, then maybe people's minds get opened after that.

People may hear your words, but they feel your attitude.

We are not won by arguments that we can analyze, but by tone and temper; by the manner, which is the man himself.

I've been saying it at all our Senate Democratic retreats we need to speak to the heart, not in a manipulative way, not in a way that brings forth everybody's fears and resentments, but truly to speak to the heart so that people know that we're actually on their side.

Can you love people into truth? Absolutely.

I'm interested in roles that are human, that have some sort of empathic quality.

There are few mortals so insensible that their affections cannot he gained by mildness, their confidence by sincerity, their hatred by scorn or neglect

Merit and knowledge will not gain hearts, though they will secure them when gained.

You were born with the power to change others. You change people by the way you treat them. That is what changes the human heart.

Bill Clinton was effective because he had that personal relationship, that this was a guy who had tremendous curiosity, which is another one of the key attributes. And he had the ability - his mind was - his mind and his heart were very well-connected. And so he genuinely empathized.

Knowledge and achievements matter little if we do not yet know how to touch the heart of another and be touched.

...you may be able to sway people's heads. But you can't sway their hearts.

Dali Lama said, 'when you open the heart of the person with humor, you can tell him the most truth. But if you tell him truth without humor, the heart closes.'