Mike Gallagher Quotes

Panic plays no part in the training of a nurse.

Being a 911 operator means balancing seemingly contradictory skills. On one hand, operators have to be fanatically precise and well-organized. On the other, they must be able to establish rapport with panicky callers.

Novice leaders often respond dramatically to provocations.

A typical leader has - a natural tendency is to be defensive in the face of a crisis. The first reaction is to blame someone - or something - else. Often, the blame is aimed at something abstract or non-controllable, which often has nothing to do with the crisis but is adjacent to whatever is going on, so it's an easy target.

At first, it was hard to sit down and read the things that people were saying. A lot of people would've worked their way up to this position and would've gotten a thick skin over a few years' time. For me, though, all this happened in a few months.

I'm a calm person who wants to talk about things and think things through.

Teachers need to be comfortable talking about feelings.

When children arrive, or when some crisis occurs, couples don't have the resources to deal with it because they've been so busy getting on with their lives. They haven't learned how to sit down and discuss things.

Staying composed, focused, and effective under pressure are all about your mentality. People who successfully manage crises are able to channel their emotions into producing the behavior that they want.

Teachers need to be comfortable talking about feelings. This is part of teaching emotional literacy - a set of skills we can all develop, including the ability to read, understand, and respond appropriately to one's own emotions and the emotions of others.

I feel like you get more bees with honey. But that doesn't mean I don't get frustrated in my life. My way of dealing with frustration is to shut down and to think and speak logically.

People won't have time for you if you are always angry or complaining.

If you're sensitive, you will have a hard time with me.

On land, you can walk away from people, from unpleasant situations. But when you're on a ship for 14 months with 49 other people, if you don't resolve your issues it literally could mean - and this would be an extreme circumstance - the sinking of the ship. You learn a lot about other people. You learn a lot about yourself.

How do you cut off the human side and just maintain being professional? So what I've done is I've incorporated that with Kojak - there's times when he allows the human condition, the human experience, to integrate into him as a professional.

I think it's easiest to teach by example. My dad didn't tell us to work hard; we just saw how hard he worked. I know I have shortcomings - like a short fuse - but I've learned you can't come home from a long day of work and snap at the kids.

Preparation is based on one driving force for me and that is to be relaxed enough to be able to listen to what the candidates are saying and react appropriately.

My hope was that organizations would start including this range of skills in their training programs - in other words, offer an adult education in social and emotional intelligence.

They've really got to recognize that all of us bring some of our family issues to work and our work home.

I would not like to try any high stress job. Honestly, I wouldn't like something like a PR job. I can't diffuse situations.

There is a time in the life of every predicament where it is ripe for resolution. Emotions provide the cue to act when a problem is big enough to see, yet still small enough to solve. By understanding your emotions, you can move adeptly through your current challenges and prevent future ones.

In most job interviews, people say they are looking for people skills and emotional intelligence. That's reasonable, but the question is, how do you define what that looks like?

Cognitive therapy is based on the idea that when you change the way you think, you can change the way you feel and behave. In other words, if we can learn to think about other people in a more positive and realistic way, it will be far easier to resolve conflicts and develop rewarding personal and professional relationships.

I'm dealing with things as they come along, and I'm talking about it.

To get along with me, don't increase my tension.