Gary Wolf Quotes
Being a 911 operator means balancing seemingly contradictory skills. On one hand, operators have to be fanatically precise and well-organized. On the other, they must be able to establish rapport with panicky callers.
Citations
Wolf, Gary. "Reinventing 911." Wired, vol. 13, no. 12, Dec. 2005.
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Gary Wolf is an American writer, contributing editor at America's Wired magazine, and co-founder of the Quantified Self. Wolf earned a BA from Reed College, in Portland, Oregon, and an MA from UC Berkeley.