Jennifer Weiner Quotes

You always get that one customer that decides that your name is boy. Or something. It certainly reinforces a respect I already had for people that are in the hospitality industry.

Russians are not a very friendly people. It's hard to get them to speak nicely to the customers. It's just not in their culture.

Don't tell me how to do my job. I don't come to your workplace and tell you how to sweep up.

I definitely had fun being a waiter. I can't say for sure that I was a good waiter. I think that I made people have a good time.

I've got girlfriends who call me 'Raye' or 'L. Raye', but when somebody calls me 'Lisa', it's like, 'You've got two more times to say that and then I think you're disrespecting me and I'm going to have to cut you!'

I'm a businessman, not a bartender.

Ultimately, we're in the service business. We will always have an important human element.

If you think customers are impatient in New York, wait to you see how impatient they are here in L.A.

You can knock me down, step on my face, slander my name all over the place. Do anything that you want to do, but uh-oh, honey, lay off of my shoes.

Doormen are kind of invisible, people don't know their names. They just say, Thank you, or Good morning. I'd never thought about doormen before. They're a vanishing breed. More electronic doors are being introduced.

My name is not Susan, so watch what you say. If you still need her, then be on your way.

McDonald's is a people business, and that smile on that counter girl's face when she takes your order is a vital part of our image.

Lily, the caretaker's daughter, was literally run off her feet. Hardly had she brought one gentleman into the little pantry behind the office on the ground floor and helped him off with his overcoat, than the wheezy hall-door bell clanged again and she had to scamper along the bare hallway to let in another guest. It was well for her she had not to attend to the ladies also.

I think of customer service as an offense and not a defense

Home is where you hang your head.

Service is life. No service means, spiritually no life.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

When you weigh 135 pounds and you're telling people who are 6'4" and 250 pounds to get out of your way, how do you do that? Well, a lot of that is in the eyes.

A familiar name cannot make a man less strange to me. It may be given to a savage who retains in secret his own wild title earnedin the woods. We have a wild savage in us, and a savage name is perchance somewhere recorded as ours.

If one of our customers comes into the store without a smile, I'll give them one of mine.

People treat you like s*** when you're a doorman or a busboy. I licked envelopes for eight hours a day for this management company and cried half the time I was there while the managers were on the phone working.

My first name ain't baby, it's Janet, Miss Jackson if you're nasty

Max Rose: Vo? What kind of name is that? Spader: What kind of name is Rose? Isn't that some kind of flower?

I worked at restaurants and coffee shops and babysitting and just whatever I could do to make money.

So...your name means Mr.Underwear." -Frank