Brian Tracy Quotes
Never criticize, condemn or complain in a conversation with a customer or prospect.
Tracy, Brian. The Psychology of Selling. Thomas Nelson, 2006.
When politicians and appointees deviate from this principle, they end up with a much more difficult management problem. One of the complaints of elected politicians often is that the executive is not exercising accountability, but if it is exercised publicly, the morale effect is devastating.
Brian Tracy is a Canadian-American motivational public speaker and self-development author. He is the author of over eighty books that have been translated into dozens of languages. His popular books are Earn What You're Really Worth, Eat That Frog!, No Excuses! The Power of Self-Discipline and The Psychology of Achievement.