Lynn Good Quotes
If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that.
Topics
Compassion
Anger
Anger Management
Conflict Resolution
Crisis Management
Empathy
Self-Awareness
Calm Down
Active Listening
Communication Strategies
Conflict Management
De-Escalation
Emotional Control
Emotional Management
Emotional Reaction
Emotional Regulation
Non-Violent Communication
Situation Handling
Citations
Good, Lynn. Interview by Adam Bryant. "You Can't Just Be the Smartest Person in the Room." The New York Times, 1 Aug. 2015.
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Lynn J. Good is chairman, president and chief executive officer of Duke Energy, a Fortune 500 company. Good is an Ohio native and graduated from Miami University where she earned a BS in Systems Analysis and in Accounting (1981).