Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.
To solve a problem or to reach a goal, you don't need to know all the answers in advance. But you must have a clear idea of the problem or the goal you want to reach.
One of the things that's very important, when you're an activist and an organizer like me, is to understand that when things happen of that nature, some people become immobilized and other people begin to find solutions. And Detroit is the kind of city where we begin to find solutions.
Give your problem all the thought you possibly can before a solution is reached. But when the matter is settled and over with, worry not at all.
A 'problem' is nothing more than a gorgeous opportunity to discover an even better solution.
There is no problem only solutions
Don't dwell on the problem; concentrate on the solution.
Believe that problems do have answers, that they can be overcome, and that you can solve them.
The point is to solve problems, not point fingers.
There is no use talking about the problem unless you talk about the solution
Hope discovers what can be done instead of grumbling about what cannot.
Pessimists are toxic. I love optimists - and by that, I don't mean people who are unable to see challenges. Optimists are solution-oriented.
Leaders have to see past problems to solutions, and my mother excelled at just that.
Great leaders don't rush to blame. They instinctively look for solutions.
The thing that differs me from a lot of other people running for the President of the United States is that I focus on the problem first. Then I focus on what the solution is.
We don't have to feel negative about weeds. They're a part of life. We need to see them, acknowledge them, focus on the solution, and immediately do whatever it takes to eliminate their influence from our lives.
Don't find fault, find a remedy.
I'm that person who says, 'No matter what the problem is, there's a solution.' That's the way my brain is wired. If someone says to me, 'Well, that's not possible. It can't happen,' I say, 'Yes it is. I'm going to sit here and show you that it can.'
Problems are good, as long as you solve them quickly.
Technologists practice faith too; 'Faith that problems have solutions before having the knowledge to solve them.'
Americans are a can-do people, an enthusiastic people, a problem-solving people. And when given a direction and given a plan, they'll sign on.
You need to have a can-do attitude. There is always a way.
Do not Blame the world. Find a solution.
Identify your problems but give your power and energy to solutions
Real optimism is aware of problems but recognizes the solutions, knows about difficulties but believes they can be overcome, sees the negatives but accentuates the positives, is exposed to the worst but expects the best, has reason to complain but chooses to smile.
