retail psychology Quotes

The shaping of taste is essentially the science of merchandising, whether of detergents or cars or books or objects of fine and decorative art.

Sometimes when I walk into one of my own stores, I look at the display and say, "This looks so good - I want to buy it." Yet other times I walk in and the displays and mannequins will be all wrong, and I don't want to buy anything. When a customer walks into a store, she's looking for inspiration. So I'm tuned in to people, and I care about what they need and who they are.

Touching clothes is just shopping foreplay, but it's changing. After all, you don't need to try a Mercedes to know that you'd like one.

The odds of going to the store for a loaf of bread and coming out with only a loaf of bread are three billion to one.

I rationalize shop. I buy a dress because I need change for gum.

Shopping is actually very similar to farming a field. You can't keep buying the same thing, you have to have a bit of variety. Otherwise you get bored and stop enjoying yourself.

The point to remember about selling things is that, as well as creating atmosphere and excitement around your products, you've got to know what you're selling.

I was in the shopping mall because that's where I go lately. For the last couple of weeks, I've been going there every day, trying to figure out why people go there. It's kind of a personal project.

I walked inside Macy’s and faced the pathetic spectacle of a department store full of shoppers, none of whom were shopping for themselves. Without the instant gratification of a self-aimed purchase, everyone walked around in the tactical stupor of the financially obligated.

Nobody can buy a hat without gossiping.