Consumer Reaction Quotes

You really can't say things that upset someone in print and expect them to be nice and leave you their money. That's just not reasonable.

We don't pay a whole lot of attention to the Internet until people have played the game - then we pay a lot of attention to whether people liked it. We read through it and see it, but we don't take it into consideration. ... [The Internet] is not going to dictate the direction of where the game goes.

When Target gets hacked, I don't hear people saying, 'Hey, was it Kohl's? Was it Wal-Mart?' It doesn't matter. There was a hack; you deal with it.

People don't generally like advertising that takes a stand.

After facing backlash from customers, Subway says it will remove a chemical in its bread that is also found in yoga mats. Some people were like, 'You mean I've been eating a dangerous chemical?' While most people were like, 'You mean I can eat my yoga mat?'

If you drop a channel, you're incredibly unpopular, and if you pass along a rate increase, you're incredibly unpopular.

That's one thing about fashion that you really shouldn't be-you can't be melancholy in fashion because people don't respond to it.

The luxury market and its consumer are very flexible and reactive.

I wanna meet the person who wrote the Burlington Coat Factory thing, but that's cool. I would love to understand it more, but everything is good.