I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.
People say they don't want to call a call-centre in India. Why not? They're doing the same job - you just don't like Indians.
Before doing 'Darkplace' in 2003, I was temping and at call centres, and that was pretty bad. Then I was at the London Dungeon, which I loved doing, and then from that, I was on Channel 4 doing 'Darkplace.'
I started watching English news channels and would repeat after the anchor. Since coaching classes were expensive, I joined a call centre where, after undergoing training for a month, I quit. I followed this strategy in 15 BPOs. I could earn money and learn English at the same time.
My problem is that I love talking to people. I remember working in a call centre in Dalston and I'd end up having these long chats with old women.
After my last audition for 'Game of Thrones,' they said, 'Congratulations, princess.' I was like, 'Bye-bye, call centre.'
A lot of people see scammers as, like, just one guy in a basement with his computer, but actually, I think it's probably almost kind of a call centre.
Compared to Uber, we have a much local business model. We allow the customers to pay in cash as well as use our prepaid wallet. We allow them to book through call centres and pre-book for future travels.
