Patrick Lencioni Quotes

The way you build trust with your team is around super-clear communication in that instant when they say, 'I will be sad if you don't do X.' You have to say, 'We're not going to do X, and here's why, and believe me, you'll be much sadder later if I let you go do it and you spend a bunch of time on it and nothing ever happens.'

You have to build trust among team members so that people feel free to admit what they don't know, make mistakes, ask for help if they need it, apologize when necessary, and not hold back their opinions.

Strong alliances can thrive even where disagreements exist, but they cannot thrive where free and open communication is shut down.

Members of great teams confront each other when they see something that isn't serving the team.

Our best comes out when we have honest discussions.

If the employees fundamentally trust the C.E.O., then communications will be vastly more efficient than if they don't. Telling things as they are is a critical part of building this trust.

When trust improves, the mood improves.

Communication between band-mates is imperative. Communication is the key to any healthy relationship. If I need to be checked, I expect to hear it put in plain words what my faults are, and give my band-mates the ultimate consideration by shutting up and listening, then acting on the advice given. Same goes for anyone else in any band.

I'm not going to sit here and bash the manager, we have to regroup.

We're always working on our communication, which is something that's important. Instead of going through managers to discuss things, we will sit down and have meetings about things. That's a process. And you have to be able to be honest with each other as much as you can.

I'm willing to sit down with anybody and have constructive criticism.

I often ask people what I did wrong in the last meeting, because then others feel they have permission to own their mistakes, too.

Employees who can't trust their leader to be vulnerable are not going to be vulnerable and build trust with one another.

Team members need to be able to admit their weaknesses and mistakes, to acknowledge the strengths of others, and to apologize when they do something wrong.

The best kind of accountability on a team is peer-to-peer. Peer pressure is more efficient and effective than going to the leader, anonymously complaining, and having them stop what they are doing to intervene.

You have to, you need to be hard with each other. When things aren't going right you need to tell each other, otherwise it's going to be too easy.

On great teams - the kind where people trust each other, engage in open conflict, and then commit to decisions - team members have the courage and confidence to confront one another when they see something that isn't serving the team.

Candor is the key to collaborating effectively. Lack of candor leads to dysfunctional environments.

Players need trust, they are human beings and only in comfortable surroundings will you bring better performances. We try always to create situations where the players feel comfortable.

If you've got to second-guess talking to a teammate, what you have will never work.

If you didn't like somebody, you just let 'em know it, and hopefully that would square 'em away. Not only would they critique me, get on my case, but basically it was that kind of relationship. It was always a learning, team-building relationship.

All of the great teams that I've been a part of, we're holding each other accountable if somebody is doing something wrong you call them out, you let them know. There's no hard feelings, it's all love at the end of the day.

I want everybody including myself to be working just as hard towards the same goal, and if that's not happening I think it's only right to voice that opinion instead of going into your shell and not speaking about it.

Great teams do not hold back with one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.

When you know people are really at peace with who they are and what they do, they collaborate and want to help you to improve.