Herb Kelleher Quotes

At AT&T, I learned an awful lot about people, and how important it is to have the right people in the right jobs. And when I say 'right people,' I'm not talking about their college degree or work history; I'm talking about things like bearing - How does this person interact with other people? Can he or she talk to you and not tick you off?

Attitude and personality are as important as experience and ability.

Obviously you have to have talent in order to play so you can't overlook that, but we won't overlook the character issue when it comes to talent because if they have talent and they don't have character, it's going to be very difficult to coach that person.

Certain people are just saying, 'Look, I'm a businessperson and I have to run a business effectively and I want people who are going to do the job, who have the training and the education and the personality traits - the soft skills.'

I think when you've played in a league for as long as I have, it would be foolish for a coach not to ask a player with that kind of knowledge about other players. A lot of this goes beyond the court. Are they a good teammate? Are they good in the locker room? What's their attitude like? Do they work hard?

Actors tend to be quite good at getting on with people. If you’re an arsehole, people don’t want to work with you. You won’t get hired Well, there are a few arseholes.

I just think I have always had a good attitude about everything and never got ahead of myself. No one wants to work with a jerk.

Eighty to 90 percent of success in a company has nothing to do with business at all - it's all personal.

Culture is very important to the Mavs. Your best player has to be a fit for what you want the culture of the team to be. He has to be someone who leads by example. Someone who sets the tone in the locker room and on the court. It isn't about who talks the most or the loudest. It is about the demeanor and attitude he brings.

The ABC's are attitude, behavior and communication skills.

I won't mention names, but in my career, the most talented people invariably are the easiest and nicest to get along with.

In Britain, you do your job. When you do an American TV show, there is a sense of being one with the crew, and there is a leadership element, which was a learning curve for me because it is very different culturally. In Britain, you just do it, leave and say, 'Thanks.'

Exceptional employees don't possess God-given personality traits; they rely on simple, everyday EQ skills that anyone can incorporate into their repertoire.

I think there's a lot to be learned from your teammates and older guys around you. And there are many ways to lead. You don't have to change your personality to be a leader.

I like to hire the kind of people that I would want to be on stage with.

From the beginning, I got all Emirates cabin crew applicants psychometrically tested. Those who didn't want to be nice to others got rejected.

In most job interviews, people say they are looking for people skills and emotional intelligence. That's reasonable, but the question is, how do you define what that looks like?

I was a coach, and I put a lot of education and experience into coaching.

Everyone has his own form, and I never had any problems with Mourinho.

It is urgent to shift from a traditional, authoritative, rote educational approach to a project-based and experiential approach. Specific hard skills are fundamental, but is even more important that students 'learn how to learn' and focus on crucial soft skills such as flexibility and the ability to adapt to change.

Judge me on how I play football, or judge me on when you meet me.

Your personality counts for a lot and how you are to work with.

What really matters is who you are when you step on the field, and I will let my bat and my glove speak for themselves.

Empathy is the bridge to understand those who you may be lucky to one day lead, and it is - in my opinion - the most under-appreciated human skill in business.

It is always good to be away with a few of the older lads because you pick up so much from them every day. You see how they prepare for games, how they rest, and how they train.