Andy Dunn Quotes

Motivation aside, if people get better at these life skills, everyone benefits: The brain doesn't distinguish between being a more empathic manager and a more empathic father.

Eighty to 90 percent of success in a company has nothing to do with business at all - it's all personal.

When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.

The ABC's are attitude, behavior and communication skills.

Exceptional employees don't possess God-given personality traits; they rely on simple, everyday EQ skills that anyone can incorporate into their repertoire.

Other players can be leaders on the pitch, but not all players can understand another player, so I try to. You need to understand the heart of another player. I try to read other people, to figure out how I can joke with this guy, how I can help him or touch his heart.

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.

Well, I think part of my gift, or if I have one, is that I love listening.

But once you are in that field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job.

In most job interviews, people say they are looking for people skills and emotional intelligence. That's reasonable, but the question is, how do you define what that looks like?

When you handle yourself, use your head; when you handle others, use your heart.

I spent over 90 percent of my time talking to people who didn’t have to listen to me.

I have to be socially aware; I feel like that's my job.

Listening is a master skill for personal and professional greatness.

One of my strengths is connecting with the players.

Knowing who I am as a player and working on my deficiencies, communication is something I try to pride myself on.

Emotional intelligence is a very important skill set, not just to be happier but also to succeed professionally.

Over the years, I just started paying a lot more attention not to whether I was right or wrong, but just to how I make people feel.

Different people need different kinds of communication for it to have the same effect. That was something I had to learn.

To lead a group of players is to lead a group of people with different ways of thinking. You have to be prepared for that and know more than just about football. You have to speak a lot to the players, have to make them feel what you expect of them. Have to convince them. Therefore, it's very important for a coach to have a life outside football.

Let's teach boys at school the personally and economically valuable skills of self-expression and emotional intelligence, of mediation and problem-solving.

That seems to be my superpower - really understanding what motivates people.

The thing that I regret is not having better relationships with a lot of people. Being the hard-nosed guy that I was, I think I could've come off a little bit better in my relationships with a lot of people, and I didn't.

Sensitivity doesn't necessarily make you easy to get on with.

A helpful thing for me has always been - this is from a great acting teacher Declan Donnellan - is this beautiful way of expressing how and why people do things that other people may not do. It's a simple sentence that says, 'I understand you; you don't understand me.'