Gordon Bethune Quotes
The first step to problem solving is figuring out who's got the problem.
Citations
Bethune, Gordon, and Scott Huler. From Worst to First: Behind the Scenes of Continental's Remarkable Comeback. John Wiley & Sons, 1998, p. 81.
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While true in many fields, it is particularly so in politics.
Gordon M. Bethune is a retired US airline executive. He was the CEO of Continental Airlines from 1994 until his retirement at the end of 2004. He formerly served on the boards of Honeywell and Prudential Financial. Bethune was known for ensuring that he received some time as a pilot when taking delivery of a new Continental Airlines Boeing 767 from Boeing and repositioning it from Seattle to Houston.