GREGORY WASSON

When I see something that needs to be corrected, I may talk to a store manager. I don't want to demoralize people when it's beyond their control.

There's an opportunity for the pharmacist to play a much greater role in health care, especially with what we have going on in this country with the shortage of primary-care physicians.

There's an opportunity for the corner drugstore to play a much greater role. Pharmacists have been extremely well respected - they're one of the top two or three most-trusted professionals in opinion polls year after year.

The minute you humiliate people, you've lost them for life.

I'll compliment on the spot. I want a clean, neat drugstore. I'll check the restrooms and closets.

There's an opportunity for the pharmacist to play a much greater role in health care, especially with what we have going on in this country with the shortage of primary-care physicians.

The minute you humiliate people, you've lost them for life.

There's an opportunity for the corner drugstore to play a much greater role. Pharmacists have been extremely well respected - they're one of the top two or three most-trusted professionals in opinion polls year after year.

I'll compliment on the spot. I want a clean, neat drugstore. I'll check the restrooms and closets.

When I see something that needs to be corrected, I may talk to a store manager. I don't want to demoralize people when it's beyond their control.