L. Lionel Kendrick Quotes

People may hear your words, but they feel your attitude.

The problem with some truth-tellers is that they don't do it in a way that makes people want to listen.

It's not just about the words you use, but the way you use them, and the message that puts over. Also your face too and the way you project your message. If you're telling the group to stay calm, be good, and you have beads of sweat dripping down your forehead, you're in trouble.

It is one of the worst things of sentiment that the voice grows to be more important than the words, and the speaker than that what is spoken.

Skillful conversationalists can explore disagreements and make points in ways that feel constructive and positive rather than combative or corrective.

You can't be preachy - kids are allergic to messages.

Listening is more important than talking. Just hit your mark and believe what you say. Just listen to people and react to what they are saying.

I simply do not think that yelling, swearing, threatening or belittling will get you to the place you want to be faster than kindness, understanding, patience and a little willingness to compromise.

Tone matters more than words.

There's a way to speak your mind. You don't just go off and say whatever you feel is right. You have to say what you feel is right and say it if it's something that works for the team.

Here's the problem: People have completely and utterly forgotten one thing when it comes to communication - intent.

When you know you haven't been connecting with, persuading, or getting through to someone, consciously pause before meeting them and say to yourself, 'During this conversation, I am committing to being present and to connecting.'

Coaches? They can talk. I tell them: 'Just make sure before you open your mouth you've researched what you're about to say. Don't just say stuff. And if you don't have anything good to say, don't say anything.'

I can talk, I can express myself. But many times when people are talking just to talk, to say negative things, I don't like it because this is not a negative sport.

Effective communication is 20% what you know and 80% how you feel about what you know.

If you want to influence people, you want them to accept your suggestions, you don't say, 'You don't know how to use the English language,' or 'How could you make that argument?' It will be welcomed much more if you have a gentle touch than if you are aggressive.

Emotions are one of the main things that derail communication. Once people get upset at one another, rational thinking goes out of the window.

When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person.

Different people need different kinds of communication for it to have the same effect. That was something I had to learn.

It's important to contribute to group discussions, but if all you're thinking about is when you'll get the opportunity to speak - and stressing about whether you'll sound smart - you won't be fully engaged in the conversation.

If someone hurts me on social media, I want to tell them that they've hurt me. I believe you should say what you're feeling. We should all do that, but what I've also realized is that even a negative comment is from a person who is trying to reach out. When I reply, maybe I'm reminding them that there's a deeper meaning to what they're doing.

You don't just go to your bosses and say, 'This sucks. I'm supposed to be winning everything.' If you have an awesome idea or a story, or something great, you go, 'Hey, how about we do this,' but when the story is not you, you have to find a way to make it work.

How you use your voice is really important, and it's really driven by context more than anything else, and your tone of voice will immediately begin to impact somebody's mood and immediately how their brain functions.

I think the firmness in one's stance can be conveyed in a different manner without being indecent or using harsh words.

We must first listen, then speak - with humility - to genuinely hear the perspectives of those with whom we don't immediately or instinctively agree.