Mark Goulston Quotes
When you know you haven't been connecting with, persuading, or getting through to someone, consciously pause before meeting them and say to yourself, 'During this conversation, I am committing to being present and to connecting.'
Topics
Listening
Persuasion
Conversation
Focus
Empathy
Engagement
Mutual Understanding
Open-mindedness
Self-Awareness
Connection
Mindfulness
Active Listening
Being Present
Constructive Engagement
Effective Communication
Mindful Communication
Nonverbal Communication
Positive Interaction
Respectful Dialogue
Citations
Goulston, Mark, and John Ullmen. Real Influence: Persuade Without Pushing and Gain Without Giving In. AMACOM, 2013.
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Mark Goulston is a psychiatrist, executive coach and consultant to major organizations. He is the inventor and developer of the process called Surgical Empathy whereby using targeted and focused empathy, one is able to break through to people and free them from internal emotional and psychological blocks that can impair their functioning, well-being and satisfaction in life.