David M. Kelley Quotes
I always found that if you handle a problem in a benevolent way and a transparent way and involve other people, so it's just not your personal opinion, that people get to the other side of these difficult conversations being more enthusiastic.
Citations
Kelley, David M. "A Chief Executive Is Truly One of the Gang." Interview by Adam Bryant. The New York Times, 15 Jan. 2012, p. BU2.
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David M. Kelley is an American businessman, entrepreneur, designer, engineer, and teacher. He is founder of the design firm IDEO and a professor at Stanford University. He has received several honors for his contributions to design and design education.