Patrick Lencioni Quotes
Clients don't expect perfection from the service providers they hire, but they do expect honesty and transparency. There is no better way to demonstrate this than by acknowledging when a mistake has been made and humbly apologizing for it.
Citations
Lencioni, Patrick. Getting Naked: A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty. Jossey-Bass, 2010.
Related Quotes
Patrick Lencioni (born c. 1965) is an American writer of books on business management, particularly in relation to team management. He is best known as the author of The Five Dysfunctions of a Team, a popular business fable that explores work team dynamics and offers solutions to help teams perform better.