Randy Pausch Quotes
Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.
Topics
Accountability
Conflict Resolution
Forgiveness
Hurt
Individual Responsiblity, Personal Responsibility
Self-Awareness
Hurt Feelings
Apology
Apologizing
Acknowledging Mistakes
Making Amends
Making Reparations
Making Restitution
Making Things Right
Showing Remorse
Taking Responsibility
sincere apology
empathetic apology
Citations
Pausch, Randy, and Jeffrey Zaslow. The Last Lecture. Hyperion, 2008.
Related Quotes
Randolph Frederick Pausch was an American educator, a professor of computer science, human–computer interaction, and design at Carnegie Mellon University (CMU) in Pittsburgh, Pennsylvania.