empathetic apology Quotes

An apology with a defense built in isn't much of an apology

My policy is I am always more than happy to say, "I'm sorry if I hurt your feelings." What I am not willing to do is take back what I said. Unless I am wrong.

It never hurts to apologize, especially if you don't mean it.

Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when you screw up and focus on other people, not on yourself.

When anyone apologizes to us he has to do it very expertly: otherwise we might easily come to see ourselves as the guilty party and experience unpleasant feelings.

A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.

Don't apologize for what you think you did wrong. Apologize for what they think you did wrong.

Apologies mean nothing if you don't mean it.