Richard Branson Quotes

I think at least my philosophy of leadership is you focus more on the areas you have to improve or the mistakes than you do on your successes. And that's just how I am in real life. I don't want to let down my customers, my employees, my shareholders.

Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.

Quality will save our company.

There has to be active, hands-on management in concert with the manager to lead the organization and make sure that the standards that we set for the organization as a whole are being lived up to.

Quality is everyone's responsibility.

To me, error analysis is the sweet spot for improvement.

You go to a plant not only to pat the people on the back, but to tell them about the opportunities they have to do a better job. Quality is one of the opportunities they have to do a better job.

Great companies have high cultures of accountability, it comes with this culture of criticism I was talking about before, and I think our culture is strong on that.

In the successful organization, no detail is too small to escape close attention.

It took me a while to learn that certain people may have important skills that are not always blazingly apparent. Gradually I came to realize - slow as I may have been - that what mattered was performance, that sometimes people might have to be helped to develop, and that it takes all kinds to make an organization run properly.

We have a terrific team, and our managers are terrific managers, but we have made it too complicated for them and too complicated in a way that they just can't do an excellent job in many cases when it comes to the customer experience.

Benchmarking is an ongoing exercise in any company that aspires for leadership.

We are constantly reviewing our processes to identify areas where we can learn and improve.

Six Sigma is a quality program that, when all is said and done, improves your customers' experience, lowers your costs, and builds better leaders.

You can't forget that organizational success flows from the hearts and minds of the men and women you lead. Rather than treating your people as you'd like to be treated, treat them as they would like to be treated. Small gestures like opting for face-to-face meetings or sending personal notes can have an enormous impact on teams and their morale.

Management is nothing more than motivating other people.

All you can worry about as CEO is making sure your company continues to build great products, deliver the revenue, and keep your customers happy.

Our job and commitment is to rebuild Ericsson to be successful long-term.

That's what you want to do as a manager, finish the game, get in your bath and think about the kids going home, the young kids going home.

I am excited to be working with the dedicated Four Seasons board and leadership team to build upon their reputation for industry-leading customer experiences while seeking out innovative ways to leverage technology that will help spur additional growth.

It is good for a manager to believe in the ability that you've got and give you the confidence to go out and enjoy your football.

As CEO of Cold Stone Creamery, we used a concept called 'search and reapply,' which meant that if we found better ways of doing something, then we would do it.

I love my business. I love my employees.

As a manager, you manage a team and there are good periods where there are good feelings in the group.

In any business, there are facilities that excel at what they do and others that need improvement and further training.