User Reviews Quotes

Yelp is in a very nice spot: local data, and especially review data, is one of the killer apps on mobile phones.

Every person with a phone is a critic.

I've always hated Zagat. If I'm going to listen to someone else's opinions on restaurants, I don't care if I agree or not. I just want to know who they are.

A store is just a collection of content. The Steam store is this very safe, boring entertainment experience. Nobody says, 'I'm going to play the Steam store now.'

We don't pay a whole lot of attention to the Internet until people have played the game - then we pay a lot of attention to whether people liked it. We read through it and see it, but we don't take it into consideration. ... [The Internet] is not going to dictate the direction of where the game goes.

Anybody who believes Yelp is an idiot. Most people on Yelp have no idea what they're talking about.

Consumers are empowered by Yelp and tools like it: before, when they had a bad experience, they didn't have much recourse. They could fume, but often nothing else other than tell their friends.

It's a matter of invitations versus context. Twitter is really good at providing context, like, I'm having coffee at Third Rail Coffee.' Foursquare is about invitations to places. In this respect Foursquare has started to replace Yelp for me.

I will tell you flat out that I continually find Yelp and products like it to be increasingly worthless to me as a consumer.

All over the web there are some very good critics and it's become for people who are interested. It's become a very good way to get to reviews and involve yourself in discussions.

People share everything on Facebook. That can be a very good thing or a very noisy thing. With Foursquare, people know that they're getting information specifically about a place, advice about where they are and what they could be doing. It's a very filtered view of the world.

Customers want to talk to other customers.

Urbanspoon is a nice, little application and it's perfect, of course, for CitySearch because of the reviews it contains and the ability for CitySearch to use that content.

Facebook is uniquely positioned to answer questions that people have, like, what sushi restaurants have my friends gone to in New York lately and liked? These are queries you could potentially do with Facebook that you couldn't do with anything else, we just have to do it.

On mobile, what are the core apps? It's basically messaging, mapping and review data.

I think then, when we started receiving the first of the user feedback, feedback from people that I had not specifically told about it, but had spread from friend to friend and then they were giving us feedback.

I love getting consumer reports. I think it's one of my favourite things, studying what people have to say about the product and then trying to make it better.