I'm all for consumer rights. I get very aggravated if I don't get a good service.
I can remember in my lifetime when we used to argue with customers.
The United States Postal Service is overworked and under-funded.
A lot of restaurants serve good food, but they don't have very good service.
Army life don't agree with me.
Any customer of government - whether it's with education, taxes, housing, or health care - understands the frustrations when they have a bad experience. They're stuck and can't go anywhere else.
Although a great restaurant experience must include great food, a bad restaurant experience can be achieved through bad service alone. Ideally, service is invisible. You notice it only when something goes wrong.
