A lot of people have asked me to do answer phone messages for them.
Our products weren't getting some of the excitement they deserved because you were waiting on hold on the phone, or we missed an appointment.
Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.
Being there for each other in person or at the end of the phone during the show is so important for us and is a nice comfort. Whenever we get time out we make sure we go on dates, watch films together and just relax without thinking about work!
I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.
