empathy in communication Quotes

Remember, empathy need not lead to sympathetically giving in to the other side’s demands—knowing how someone feels does not mean agreeing with them.

People don't listen, they just wait for their turn to talk.

An essential part of true listening is the discipline of bracketing, the temporary giving up or setting aside of one's own prejudices, frames of reference and desires so as to experience as far as possible the speaker's world from the inside, step in inside his or her shoes.

Listening is much more than allowing another to talk while waiting for a chance to respond. Listening is paying full attention to others and welcoming them into our very beings. The beauty of listening is that those who are listened to start feeling accepted, start taking our words more seriously and discovering their true selves.

Empathy is like a universal solvent. Any problem immersed in empathy becomes soluble.

Communication is the ability to ensure that people understand not only what you say but also what you mean. It is also the ability to listen to and understand others. Developing both of these aspects of communication takes a lot of time, patience, and hard work.

I never even thought about whether or not they understand what I'm doing . . . the emotional reaction is all that matters as long as there's some feeling of communication, it isn't necessary that it be understood.

The perfect opening is the word imagine, because imagine allows you to communicate in the eyes and the vision of the listener rather than yours. And the best illustration of that is "1984." Room 101 in "1984" - everyone's read it, and we all have our own imagination of what that looks like.

As far as people communicating with each other well I think that listening is important. You know really trying to read between the lines of what some body is saying and trying to read their mind a little bit where there at because most people don't really say what they're feeling. Which is the bones of great literature.

The principles of Nonviolent Communication taught by Dr. Rosenberg are instrumental in creating an extraordinary and fulfilling quality of life. His compassionate and inspiring message cuts right to the heart of successful communication.

To feel as well as hear what someone says requires whole attention.

"I've learned what's funny verbally ain't so funny on e-mail: They don't hear your intonations. Melissa broke up with somebody over that. She tried to tell him: "That was a joke!" But he just didn't get it. Mick Jagger said, "F- 'em if they don't get the joke." And I love him. That comes with age: Knowing it's their problem, not mine."

We often bore others when we think we cannot possibly bore them.

In public speaking, we must appeal either to the prejudices of others, or to the love of truth and justice. If we think merely of displaying our own ability, we shall ruin every cause we undertake.

Empathy doesn't require that we have the exact same experiences as the person sharing their story with us...Empathy is connecting with the emotion that someone is experiencing, not the event or the circumstance.

When people respond too quickly, they often respond to the wrong issue. Listening helps us focus on the heart of the conflict. When we listen, understand, and respect each other's ideas, we can then find a solution in which both of us are winners.

Great communication depends on two simple skills-context, which attunes a leader to the same frequency as his or her audience, and delivery, which allows a leader to phrase messages in a language the audience can understand.

Isn't it amazing how much better you listen when you are in need?

If you don't listen deeply, the connection won't take place.... [You have to be] willing to be changed by the person you're listening to, where you're not just waiting for a pause so you can say your thing, but you're actually letting them have an effect on you if they can.

There should be more sincerity and heart in human relations, more silence and simplicity in our interactions. Be rude when you're angry, laugh when something is funny, and answer when you're asked.

Language and emotions are too easily misread. For example, laughing can mean many things: laughing with you or at you. Does that laugh reflect joy, anger, or that s/he's about to fire you? Too many jobs require complex feelings, pattern recognition, common sense, and the human touch.

If you do not say a thing in an irritating way, you may as well not say it at all because people will not trouble themselves about anything that does not trouble them.

The unexpected action of deep listening can create a space of transformation capable of shattering complacency and despair.

I now know why people break up in e-mails and text messages. Doing it face-to-face is so hard because you have to stand in front of the person and witness their reaction. Face their wrath.

Listening is not understanding the words of the question asked, listening is understanding why the question was asked in the first place.